Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, you can contact us at jacqueline@evafoer.com. Please note that returns must be sent to the following address: Make it Nice GmbH, Jacqueline Förster, An der Koppel 1, 53909 Zülpich, Germany.

Return shipping costs are to be borne by the buyer.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate and resolve the issue.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-day cooling-off period
Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days without giving any reason. As described above, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@evafoer.com